International Orders Information
Shipping Information
All orders sent outside the United States (Including Canada, Mexico and Puerto Rico) will be shipped via USPS Global Express Mail, Priority Mail, UPS, or FedEx at our discretion. If none of these options are available your package will be sent via Air Mail. International orders can sometimes require extra processing time, therefore our same day shipping guarantee does not apply. You will receive an email from us when your package ships. In some cases it is not possible to provide an exact delivery date, but most packages arrive within 1 week from date of shipment.
International customers are responsible for any and all customs fees, duties or other charges associated with importing of our products. If you refuse to pay these charges upon delivery, we reserve the right to charge your credit card for these fees.
Our shipping rate for international orders is dependent upon item and world region. The rates typically range from $24.99 to $79.99. Additional charges apply for each additional unit at a reduced rate.
In some rare cases, we are forced to pay higher shipping prices than are posted on our web site to ship to some areas. In these instances, we will notify the customer before the item ships that they will be billed for extra shipping charges. The customer will have the opportunity to accept the charges or cancel the order.
All orders to Puerto Rico will ship via USPS Priority Mail.
International Orders Returns and Exchanges Policy
We do not offer refunds for international orders. If your product is defective, you must let us know within 30 days of the date the product shipped. We will replace any defective product with a new unit of the same model. The buyer will be responsible for all shipping charges if we have to replace the product.
International Orders Payment Policies
We offer a wide variety of payment options. You can purchase your items with a Visa, MasterCard, American Express, or Discover credit card. We also accept payment via PayPal. Alternatively, you can place an order with us and mail us a money order as payment.
We take credit card fraud very seriously, and prosecute credit card fraud to the fullest extent of the law. For international orders, this includes notifying the authorities of the country where the credit card was issued and the country where the order was to be shipped. For the our own protection as well as the protection of our customers we implement several techniques to screen for credit card fraud.
Occasionally orders may be marked as questionable by our very strict fraud screening system. In many cases when this happens, we may request that the customer fax to us a copy their photo identification and of the credit card that they used to make the purchase. This proves to us that the purchaser has the card in their possession, and considerably reduces the chances that the transaction is fraudulent.
With international orders, the percentage of orders marked as questionable by our screening system is much higher than with domestic orders. This is because it is common that we will not be able to match any information, such as your address or the card security code, with the card issuing bank. Please do not become offended if you receive the email mentioned above. This is a common practice and it is in place for your protection as well as ours.
Currency and Exchange Rates
We accept no responsibility for exchange rate fluctuations, or fees that you may be charged by your credit card company for a currency conversion. The only currency that we accept is the US Dollar. Any refunds that we issue will be issued in US Dollars. Because currency exchange rates fluctuate, the amount of a refund may be more or less than the original purchase amount, if a currency conversion takes place. Regardless of the reason for the refund, we will never issue additional credits if our refund does not match the original charge due to exchange rate fluctuations.