We make every effort to ship your order the same day it is received, when the order is placed before 5:00PM Eastern time. Orders placed after 5:00PM will usually ship the next business day.
You will receive an email from us as soon as we begin processing your order. We will send another email when the order has shipped. A tracking number will be included in this second email, if one is available. Most domestic items are shipped via UPS. International orders are shipped via UPS or USPS Global Express Mail, depending upon cost and reliability.
Our shipping rates can be viewed using the "Estimate shipping and tax" tool in the shopping cart.
For orders shipping within the US, we offer several shipping options: Overnight, 2 day, 3 day, and ground. Ground shipping usually takes between 2-5 business days for delivery. When calculating your delivery date, be sure to only include business days (Monday through Friday). Packages typically do not move on weekends and carriers do not count weekends (or certain holidays) as days in transit. For example, an order placed Friday with overnight delivery will be delivered on Monday.
We stock all products that we sell at our warehouse in Rock Hill, South Carolina. Most all orders will ship from this location. If you are considering having your order shipped via Ground delivery, you can refer to this map and enter "Ship From" zip code of of 29732 for an approximate time in transit.
If your item happens to be out of stock, we will email you immediately and let you choose to cancel your order, choose a different product, or wait for your original product to arrive.
If you are ordering from outside of the United States, please refer to the shipping policy on our International Orders page.
Any problems with a shipment that you have received, such as missing or incorrect items, must be reported within 72 hours. If items are missing from your shipment, contact us immediately. Do not open the packaging for any product that you received and do not discard the shipping box or any packing materials. If we determine that we need to start an investigation with the shipping company, they will need all items to remain intact.